FAQs

Frequently Asked Questions

Q: How are your employees screened?

Before hiring, every employee has a criminal background check, a state central registry check and drug screens (both pre-employment and ongoing random). In addition, we require a minimum of a high school diploma or equivalent.

Q: What is the ratio of teachers to children in the classroom?

  • Infants
    4 children to 1 teacher with a maximum of 8 children per room.
  • Toddlers
    5 children to 1 teacher with a maximum of 10 children per room
  • Two Year Olds
    5 children to 1 teacher with a maximum of 10 children per room
  • Three Year Olds
    10 children to 1 teacher with a maximum of 20 children per room
  • Four Year Olds and Pre-K
    12 children to 1 teacher with a maximum of 24 children per room
  • Kindergarteners
    15 children to 1 teacher with a maximum of 30 children per room

Q: Do the kids get to play outdoors?

Depending on the weather, children play outside at least twice a day for a minimum of 20 minutes. We have three separate, age-appropriate playgrounds: one for toddlers, one for two year olds and one for three to five year olds.

Q: What is your teacher turnover rate?

Most of our lead teachers and caregivers have been here between four and 20 years.

Q: What if I’m running late for pick-up?

To honor our teachers’ time, our late-pick-up policy charges you a flat fee of $35 starting at 6:00 p.m. with additional charges of $2 per minute per child after six.

Q: What is your payment policy?

Payments are due on Monday of each week. You can also pay bi-weekly or monthly as long as you pay ahead of schedule instead of behind.

Q: Are you open when it snows? 

So far, we have never closed due to snow. However, if the city declared a snow emergency, we would close.